Please choose carefully. We do not normally give refunds if you simply change your mind, make a wrong selection, or receive an unwanted gift. We are unable to resell your returned products in order to ensure product integrity. You may receive an exchange or credit where the product is faulty, wrongly described, different from a sample shown to you, or does not do what it is supposed to do. Raglan Botanicals Aromatherapy products must be returned as soon as possible, accompanied by the original purchase receipt.

Diffuser Returns

Please know all our diffusers come with a Manufacturer’s 3 months warranty. Please contact us for assistance or return diffuser to one of our Raglan Botanicals Aromatherapy stores for testing.

If you decide to take it to one of our stores for testing and they find the diffuser faulty, they will be able to replace it immediately if is inside the warrant period. Simply bring in the faulted diffuser and completed diffuser return form along with your proof of purchase. If you are a loyalty member and the diffuser was purchased through the account, the staff in store will be able to retrieve your purchase information. If not, a bank statement will suffice.

This usually takes about 5 working days from when we receive the diffuser.

Customer Reactions

All care should be taken to use the products using the instructions on the product. Please ensure that you follow the directions and dosage as instructed on the label.

Should you find you have a reaction to an ingredient, please stop the use of the product immediately and if necessary, seek medical advice.

If you decide to take it to one of our stores, they will be able to exchange the product immediately. Please take the product along with your proof of purchase. If you have a loyalty account and the item was purchased through the account, the staff in store will be able to retrieve your purchase information. If not, a bank statement will suffice.

Alternatively, you can return the product directly to head office. Please email f.raglanbotanicals@gmail.com to let us know which product it was so that we can start the investigation.

Incorrect Items Received

All care is taken when completing your order for shipment.

If you find there has been an oops in the packing, please email f.raglanbotanicals@gmail.com for further assistance.

Damaged in transit

All care is taken when packing your order to ensure your items are safe when leaving our warehouse. Once your package has left our warehouse, Raglan Botanicals Aromatherapy is not responsible for damages incurred. Please contact NZ Post Office for more information.